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Today’s customers expect a unique, memorable experience from retailers. With apps, social media, and online shopping, retailers have multiple touch-points where they can engage customers. These various platforms must be…

Every year, Retail Technology Insider takes a look back to determine which of our stories are resonating with readers like you. In 2019, customer experience – or CX – was…

Delivering real-time customer experience (CX) is crucial for retailers converting engagements to sales. By leveraging machine learning (ML) and artificial intelligence (AI), retailers can deliver a customized experience when the…

The holiday season is highly anticipated by marketers and store owners everywhere. Retailers and online marketplaces alike get their largest shipments, their most inventory, and, normally, provide their deepest discounts.…

This holiday season will be more competitive than ever as retailers try new and innovative ways to reach today’s pampered consumers. In a world where consumers can purchase an item…

As retailers embrace the digital buyer, the pressure to engage and retain customers is at an all-time high as mega-commerce companies like Amazon thrive. To effectively draw in customers, retailers…

How does a utilities provider facing significant challenges ensure that it not just survives in a competitive market, but thrives? For ScottishPower focusing on delivering an exceptional customer experience to…

Retailers aim to support customers throughout their shopping journey. Today, that journey plays out across digital, mobile, and in-store experiences, making it more difficult to ensure a consistent experience. Many…

With retailers trying to differentiate themselves in a crowded and fiercely competitive marketplace being able to deal an engaging customer experience has never been more important. Our colleagues at Modern…

Black Friday. It’s only 28 short days away – time for retailers to evaluate their online presence. While Cyber Monday is dedicated to online sales, Black Friday generates even more…