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Retailers produce, store, and secure mass amounts of data. From order histories to customer information, retailers have various types of data that need to be house and analyzed, but traditional…

As consumers become increasingly focused on the quality of their retail experience, the impact of price as a differentiator is waning. Retailers today know that to be competitive in this…

Technology can be frustrating, but when a malfunction in systems impacts thousands of customers, it’s more than frustrating – it can be detrimental to a brand. While technology offers retailers…

Innovative technologies aimed at customer engagement are flooding the market today, but is technology really all brands need to become customer-centric? Antonia Hock, Global Head & VP of The Ritz-Carlton…

Every retailer knows that customer experience is a top priority. With apps, online shopping, and evolving brick-and-mortar stores, it’s important for retailers to create a fluid, positive experience for their…

Achieving meaningful customer experience is top of mind for retailers in today’s competitive environment. To distinguish their brands and engage customers retailers are offering a buy online, pick up in-store…

The dreaded weekly grocery shopping. Maybe you load up the family and venture to the nearest wholesale store, or maybe you head to the local market with a well-planned list…

“What would your business look like if you started it today?” asked Tom Goodwin, the executive vice-president and head of innovation at Zenith USA, in a recent article. The answer…

The words customer experience are buzzing throughout every industry, especially retail. From financial services to technology, companies are setting aside their traditional marketing practices to focus on the customer –…

An oversized green straw, a black turtleneck, and an orange swoosh? All symbols of iconic brands that are pushing the customer journey to a new level. A recent study by…