Author

Margaret Brown

Margaret is a contributor for Retail Technology Insider. She has a background in B2B telecom communications, specifically targeting healthcare, construction, financial and public sector markets, and worked as a media liaison at the Olympic Summer Games in 1996 and the Olympic Winter Games in 1994.

Customer Journey Featured
Why ScottishPower Embarked on a Successful Digital Transformation Journey

by Margaret Brown November 15, 2019

How does a utilities provider facing significant challenges ensure that it not just survives in a competitive market, but thrives? For ScottishPower focusing on delivering an exceptional customer experience to…

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Retail News Roundup: Malls are Continuing to Close While Luxury Brands and E-Tail are Thriving

by Margaret Brown December 26, 2018

We are almost to the end of the holiday shopping frenzy that begins on Black Friday and really doesn’t end until the New Year sales are exhausted. Retail Technology Insider…

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A Positive Holiday Retail Offering Includes Technology to Support Seamless Hybrid Shopping

by Margaret Brown November 21, 2018

As we head into the holiday shopping season, we are likely to hear prognostication about Americans plan to spend, how they plan to shop, and what the most popular gifts…

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