The pandemic has wreaked havoc on the American economy, as millions of businesses across industries were shut down in an attempt to curb its spread.
-
-
COVID-19Customer JourneyFeatured
As Coronavirus Shutdown Affects Restaurants Self-Service Kiosks May Help
Amid the coronavirus pandemic, the restaurant industry is taking a major hit. With government requirements for social distancing and limited groups, the National Restaurant Association has predicted that restaurants and…
-
Building customer loyalty has been all about “meeting the customer where they are” for several years.
-
Customer JourneyFeatured
Best of 2019: CX Helps Companies on Digital Transformation Journey and Supports Marketing
Every year, Retail Technology Insider takes a look back to determine which of our stories are resonating with readers like you. In 2019, customer experience – or CX – was…
-
How does a utilities provider facing significant challenges ensure that it not just survives in a competitive market, but thrives? For ScottishPower focusing on delivering an exceptional customer experience to…
-
Customer JourneyFeatured
Retail News Roundup: Malls are Continuing to Close While Luxury Brands and E-Tail are Thriving
We are almost to the end of the holiday shopping frenzy that begins on Black Friday and really doesn’t end until the New Year sales are exhausted. Retail Technology Insider…
-
Customer JourneyFeatured
A Positive Holiday Retail Offering Includes Technology to Support Seamless Hybrid Shopping
As we head into the holiday shopping season, we are likely to hear prognostication about Americans plan to spend, how they plan to shop, and what the most popular gifts…