Delivering real-time customer experience (CX) is crucial for retailers converting engagements to sales. By leveraging machine learning (ML) and artificial intelligence (AI), retailers can deliver a customized experience when the…
-
-
As retailers embrace the digital buyer, the pressure to engage and retain customers is at an all-time high as mega-commerce companies like Amazon thrive. To effectively draw in customers, retailers…
-
Customer JourneyFeatured
How to Engage Workers to Delight Customers in an Omnichannel World: Q&A with Shyft CEO Brett Patrontasch
Retailers aim to support customers throughout their shopping journey. Today, that journey plays out across digital, mobile, and in-store experiences, making it more difficult to ensure a consistent experience. Many…
-
Customer JourneyFeatured
Journey Orchestration Plays Critical Role in Delivering an Engaging Customer Experience
With retailers trying to differentiate themselves in a crowded and fiercely competitive marketplace being able to deal an engaging customer experience has never been more important. Our colleagues at Modern…
-
Black Friday. It’s only 28 short days away – time for retailers to evaluate their online presence. While Cyber Monday is dedicated to online sales, Black Friday generates even more…
-
Connecting with today’s consumers who are constantly bombarded with media is no easy task. To engage customers in our digitally-focused world, sales and marketing departments must team up to create…
-
The omnichannel experience is a must for today’s pampered consumer. With multiple device touchpoints and physical locations for many retailers, consumers shift between channels for convenience. No matter the channel,…
-
U.S. retail sales dropped 0.3% last month, according to the Commerce Department. While this may not seem like an alarming number, the decline highlights the spending cuts that are taking…
-
The retail sector is no stranger to data breaches. With customer data such as payment information, email addresses, and personal information stockpiled, this data attracts bad actors. It’s important for…
-
Data SecurityFeatured
Deloitte Study Finds That 1 in 3 Americans Have Already Been Exposed to a Data Compromise
October is National Cyber Security Awareness Month (NCSAM) and highlights the threats, trends, and technologies impacting security today. The retail sector has been heavily impacted by the rise in cybercrime…
Newer Posts