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Resale Retail: The Fastest Growing Sector of the...
Retail Banking Improves Customer Experience with Personalization and...
How the Pandemic Fast Tracked Digital Transformation for...
Three Things for Retailers to Consider in 2021...
Insights About Enhancing the Customer Experience from NRF...
Three Important Stories from NRF 2021, Chapter 1
By Embracing AI, Brands Create Human and Emotional...
COVID-19 Pandemic Jump-Started Technology-Driven Innovation Among Retailers
Pandemic Has Positive Impact on Driving Innovation for...
2021 Focus: Improve Customer Experience to Stay Relevant...
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Customer JourneyFeatured

Resale Retail: The Fastest Growing Sector of the COVID Retail Economy

March 8, 2021 0 comment

Retail Banking Improves Customer Experience with Personalization and Automation

February 25, 2021 0 comment

How the Pandemic Fast Tracked Digital Transformation for Retailers

February 16, 2021 0 comment
Customer JourneyFeatured

Three Things for Retailers to Consider in 2021 to Build Connections with...

February 3, 2021 0 comment

Insights About Enhancing the Customer Experience from NRF 2021, Chapter One

January 22, 2021 0 comment

Three Important Stories from NRF 2021, Chapter 1

January 14, 2021 0 comment
  • Customer JourneyFeatured

    Resale Retail: The Fastest Growing Sector of the COVID Retail Economy

    by Ryan Schradin March 8, 2021
    by Ryan Schradin March 8, 2021

    There have been many changes to the retail sector in the last 12 months since the COVID-19 pandemic began. Not only have brands and customers moved online, leveraging technology to…

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  • Customer JourneyFeatured

    Retail Banking Improves Customer Experience with Personalization and Automation

    by Kelsey Winick February 25, 2021
    by Kelsey Winick February 25, 2021

    According to Bank of America, 70 percent of consumer client households and small business clients and 77 percent of wealth management client households are digitally active. These figures represent how…

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  • Customer JourneyFeatured

    How the Pandemic Fast Tracked Digital Transformation for Retailers

    by Jackie Davis February 16, 2021
    by Jackie Davis February 16, 2021

    Recently, our colleague, Kelsey Winick had an opportunity to sit down with an industry-leading expert to discuss how the pandemic fast tracked digital transformation for Modern Marketing Today. One of…

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  • Customer JourneyFeatured

    Three Things for Retailers to Consider in 2021 to Build Connections with Customers

    by Kelsey Winick February 3, 2021
    by Kelsey Winick February 3, 2021

    2021 brings with it a whole host of new challenges including how to build connections with customers. In this article we share three things for retailers to consider that will…

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  • Customer JourneyFeatured

    Insights About Enhancing the Customer Experience from NRF 2021, Chapter One

    by Jenna Sindle January 22, 2021
    by Jenna Sindle January 22, 2021

    From the conversations at NRF 2021, Chapter One virtual event, rumors about the death of the brick and mortar store seem to have been greatly exaggerated. Which leads us to…

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  • Customer JourneyFeatured

    Three Important Stories from NRF 2021, Chapter 1

    by Jenna Sindle January 14, 2021
    by Jenna Sindle January 14, 2021

    This week’s NRF 2021, Chapter 1 virtual event kick-started the year for retailers eager to hear something hopeful after all the challenges they’ve faced in 2020. With so many sessions…

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  • Customer JourneyFeatured

    By Embracing AI, Brands Create Human and Emotional Connections Through CX

    by Kelsey Winick January 8, 2021
    by Kelsey Winick January 8, 2021

    “Eighty-three percent of customers are more likely to purchase from a brand they have emotional connections to,” said Annette Franz, Founder and CEO of CX Journey Inc., during the recent…

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  • COVID-19Customer JourneyFeatured

    COVID-19 Pandemic Jump-Started Technology-Driven Innovation Among Retailers

    by Kelsey Winick December 30, 2020
    by Kelsey Winick December 30, 2020

    In the face of the COVID-19 pandemic, retailers have had to find solutions through technology-driven innovation to provide for their customers. The pandemic expedited many brands’ path to digital transformation.…

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  • COVID-19Customer JourneyFeatured

    Pandemic Has Positive Impact on Driving Innovation for Retailers

    by Kelsey Winick December 23, 2020
    by Kelsey Winick December 23, 2020

    Despite the overwhelmingly negative impact of the COVID-19 pandemic on the retail sector, there have been some glimmers of hope. One way in which the pandemic has had a positive…

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  • Customer JourneyFeatured

    2021 Focus: Improve Customer Experience to Stay Relevant in an Increasingly Digital World

    by Kelsey Winick December 10, 2020
    by Kelsey Winick December 10, 2020

    Digital transformation is changing the ways in which brands and their customers interact with one another. While this has been a growing trend for a few years now, the COVID-19…

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