Innovative technologies aimed at customer engagement are flooding the market today, but is technology really all brands need to become customer-centric? Antonia Hock, Global Head & VP of The Ritz-Carlton…

Every retailer knows that customer experience is a top priority. With apps, online shopping, and evolving brick-and-mortar stores, it’s important for retailers to create a fluid, positive experience for their…

Achieving meaningful customer experience is top of mind for retailers in today’s competitive environment. To distinguish their brands and engage customers retailers are offering a buy online, pick up in-store…

The dreaded weekly grocery shopping. Maybe you load up the family and venture to the nearest wholesale store, or maybe you head to the local market with a well-planned list…

“What would your business look like if you started it today?” asked Tom Goodwin, the executive vice-president and head of innovation at Zenith USA, in a recent article. The answer…

The words customer experience are buzzing throughout every industry, especially retail. From financial services to technology, companies are setting aside their traditional marketing practices to focus on the customer –…

An oversized green straw, a black turtleneck, and an orange swoosh? All symbols of iconic brands that are pushing the customer journey to a new level. A recent study by…

Today’s retailers understand the importance of a digital presence and social media but may fail to use their social platforms and digital tools to the best of their abilities. Antonia…

We are almost to the end of the holiday shopping frenzy that begins on Black Friday and really doesn’t end until the New Year sales are exhausted. Retail Technology Insider…

The retail sector has had its fair share of woes lately with iconic brands filing for bankruptcy while others are working hard to find a new strategy to preserve their…