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How to Reach Today’s Pampered Consumer this Holiday...
Retail Sales Rely on Personalization
Why ScottishPower Embarked on a Successful Digital Transformation...
How to Engage Workers to Delight Customers in...
Journey Orchestration Plays Critical Role in Delivering an...
Countdown to Black Friday: Catering to the Pampered...
The Future of Sales and Marketing Collaboration
5 Things Today’s Pampered Consumer Demands from Retailers
As Retail Sales Drop Customer Experience Becomes More...
IoT, Supply Chain, and the Security Threats Retailers...

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    • Customer JourneyFeatured

      How to Reach Today’s Pampered Consumer this Holiday Season

      Editors November 26, 2019
    • Retail Sales Rely on Personalization

      Jackie Davis November 20, 2019
    • Why ScottishPower Embarked on a Successful Digital Transformation Journey

      Margaret Brown November 15, 2019
    • Customer JourneyFeatured

      How to Engage Workers to Delight Customers in an Omnichannel World: Q&A with Shyft CEO Brett Patrontasch

      Jackie Davis November 13, 2019
    • Journey Orchestration Plays Critical Role in Delivering an Engaging Customer Experience

      Jackie Davis November 6, 2019
    • Countdown to Black Friday: Catering to the Pampered Customer

      Jackie Davis November 1, 2019
  • Customer JourneyFeatured

    How to Reach Today’s Pampered Consumer this Holiday Season

    by Editors November 26, 2019

    This holiday season will be more competitive than ever as retailers try new and innovative ways to reach today’s pampered consumers. In a world where consumers can purchase an item…

  • Customer JourneyFeatured

    Retail Sales Rely on Personalization

    by Jackie Davis November 20, 2019

    As retailers embrace the digital buyer, the pressure to engage and retain customers is at an all-time high as mega-commerce companies like Amazon thrive. To effectively draw in customers, retailers…

  • Customer JourneyFeatured

    Why ScottishPower Embarked on a Successful Digital Transformation Journey

    by Margaret Brown November 15, 2019

    How does a utilities provider facing significant challenges ensure that it not just survives in a competitive market, but thrives? For ScottishPower focusing on delivering an exceptional customer experience to…

  • Customer JourneyFeatured

    How to Engage Workers to Delight Customers in an Omnichannel World: Q&A with Shyft CEO Brett Patrontasch

    by Jackie Davis November 13, 2019

    Retailers aim to support customers throughout their shopping journey. Today, that journey plays out across digital, mobile, and in-store experiences, making it more difficult to ensure a consistent experience. Many…

  • Customer JourneyFeatured

    Journey Orchestration Plays Critical Role in Delivering an Engaging Customer Experience

    by Jackie Davis November 6, 2019

    With retailers trying to differentiate themselves in a crowded and fiercely competitive marketplace being able to deal an engaging customer experience has never been more important. Our colleagues at Modern…

  • Customer JourneyFeaturedSitecore

    Countdown to Black Friday: Catering to the Pampered Customer

    by Jackie Davis November 1, 2019

    Black Friday. It’s only 28 short days away – time for retailers to evaluate their online presence. While Cyber Monday is dedicated to online sales, Black Friday generates even more…

  • Customer JourneyFeatured

    The Future of Sales and Marketing Collaboration

    by Jackie Davis October 30, 2019

    Connecting with today’s consumers who are constantly bombarded with media is no easy task. To engage customers in our digitally-focused world, sales and marketing departments must team up to create…

  • Customer JourneyFeaturedSitecore

    5 Things Today’s Pampered Consumer Demands from Retailers

    by Jackie Davis October 18, 2019

    The omnichannel experience is a must for today’s pampered consumer. With multiple device touchpoints and physical locations for many retailers, consumers shift between channels for convenience. No matter the channel,…

  • Customer JourneyFeaturedSitecore

    As Retail Sales Drop Customer Experience Becomes More Important

    by Jackie Davis October 16, 2019

    U.S. retail sales dropped 0.3% last month, according to the Commerce Department. While this may not seem like an alarming number, the decline highlights the spending cuts that are taking…

  • Data SecurityFeatured

    IoT, Supply Chain, and the Security Threats Retailers Face

    by Jackie Davis October 14, 2019

    The retail sector is no stranger to data breaches. With customer data such as payment information, email addresses, and personal information stockpiled, this data attracts bad actors. It’s important for…

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Editor’s Picks

  • Countdown to Black Friday: Catering to...

    Nov 1, 2019
  • 5 Things Today’s Pampered Consumer Demands...

    Oct 18, 2019
  • As Retail Sales Drop Customer Experience...

    Oct 16, 2019
  • Retailers Must Focus on Delivering Exceptional...

    Oct 1, 2019
  • Customer Experience Edges out Price for...

    Jul 26, 2019
  • Insights from NRF Next: Digital Tech...

    Jul 25, 2019
  • Centering the Customer Experience as a...

    Jul 12, 2019

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