How does a utilities provider facing significant challenges ensure that it not just survives in a competitive market, but thrives? For ScottishPower focusing on delivering an exceptional customer experience to…

Retailers aim to support customers throughout their shopping journey. Today, that journey plays out across digital, mobile, and in-store experiences, making it more difficult to ensure a consistent experience. Many…

With retailers trying to differentiate themselves in a crowded and fiercely competitive marketplace being able to deal an engaging customer experience has never been more important. Our colleagues at Modern…

Black Friday. It’s only 28 short days away – time for retailers to evaluate their online presence. While Cyber Monday is dedicated to online sales, Black Friday generates even more…

Connecting with today’s consumers who are constantly bombarded with media is no easy task. To engage customers in our digitally-focused world, sales and marketing departments must team up to create…

The omnichannel experience is a must for today’s pampered consumer. With multiple device touchpoints and physical locations for many retailers, consumers shift between channels for convenience. No matter the channel,…

U.S. retail sales dropped 0.3% last month, according to the Commerce Department. While this may not seem like an alarming number, the decline highlights the spending cuts that are taking…

The retail sector is no stranger to data breaches. With customer data such as payment information, email addresses, and personal information stockpiled, this data attracts bad actors. It’s important for…

October is National Cyber Security Awareness Month (NCSAM) and highlights the threats, trends, and technologies impacting security today. The retail sector has been heavily impacted by the rise in cybercrime…

As we head into the all-important holiday shopping season, retailers are taking stock of the expert insights they gleaned at this year’s NRF NXT show to help deliver success for…